Care

Cancellations & replacements

Flowers are perishable. We do not take used bouquets back. We do replace a delivery that arrives damaged or clearly tired.

Cancel before we start

Message us on WhatsApp before the order is prepared. We will cancel at no charge. Once stems are cut and wrapped, the order cannot be cancelled.

Replacement

If blooms arrive crushed, wilted, or very different from the listing, send a photo on WhatsApp within 24 hours of delivery. We will send a replacement the same or next day, or refund the item amount if we cannot replace it.

What is not covered

Natural opening of petals after a day, a recipient who is unhappy with the colour choice, or late delivery caused by an unreachable phone or wrong address.

Refunds

Orders we fail to deliver, or agree to refund, are returned through Razorpay to the same UPI ID or card used at checkout.

Last updated September 2026.